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Manager IT Service Delivery

Job no: 498621
Work type: full-time
Location: Crawley
Categories: Information Technology

  • Ongoing full-time appointment
  • Dynamic fast paced team environment
  • Salary range: Level 9/10 $109,649 - $130,340 p.a. plus 17% Super

The University of Western Australia (UWA) is ranked amongst the top 100 universities in the world and a member of the prestigious Australian Group of Eight research-intensive universities. With an enviable research track record, vibrant campus and working environments, supported by the freedom to ‘innovate and inspire’ there is no better time to join Western Australia’s top University.

The team

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

About the opportunity

The IT Service Delivery Manager is responsible for the day to day management and delivery of both enterprise and specialised IT services to the Service Delivery Centre.  As the appointee you will ensure the quality and effectiveness of the IT services are to the agreed service levels through monitoring performance, identifying and implementing ways to continuously improve the IT services.  You will work closely with the IT Central Unit to develop, coordinate and implement new services and solutions.  You will also work with the Associate Director, IT Service Delivery to develop strategy, process and procedure

To be considered for this role, you will demonstrate:

  • Relevant University degree or equivalent.
  • ITIL certification or demonstrated experience in Service Delivery and Management processes.
  • Extensive experience in consulting, demand management and planning for the delivery of a mix of IT services.
  • Highly developed organisational skills and demonstrated ability to lead a team of IT professionals, set priorities, meet regular deadlines, assess and report services delivery performance against agreed service levels and institute measures to continuously improve services.
  • Extensive experience in leading a team of technical experts to deliver day to day IT services, as well as working collaboratively with broader IT teams to design, build and implement new solutions and services.
  • High level of understanding of current trends and issues affecting the use of information technology in the higher education sector.
  • Extensive experience in the preparation of diverse written material for a wide range of purposes and audiences.
  • Demonstrated ability to understand business context, apply sound judgement in staff, financial and vendor management
  • Proven ability to communicate with substantial influence, establish positive stakeholder relationships, and negotiate competing priorities whilst always remaining fully customer focused.

Full details of the position’s responsibilities and the selection criteria are outlined in the position description.

Closing date: 30 September 2017

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Please see the position description prior to applying: Download File [315288, 315289, 315290, 315292].pdf

  • UWA has been awarded Top Ten Employer for LGBTI – inclusion of the Australian Workplace Equity Index (AWEI -2016).
  • The University is also a proud member of the Athena SWAN/SAGE Pilot for Gender Equity.


Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time