• Join a supportive and customer-focused team.
• Contribute to the smooth operation of campus services.
• Full-time, ongoing appointment.
• Base salary range: $74,450 – $79,085 p.a. plus 17% superannuation.

About the area
Campus Management is responsible for planning, developing, and managing the University’s campus and property portfolio to support teaching, research, and campus life. It delivers a range of University-wide services, including strategic planning, facilities operations, major projects and developments, sustainability, landscape, security, and transport. Within the Central Service Delivery Centre, the Helpdesk team plays a crucial role in providing operational support for Campus Management services to the entire University.

About the opportunity

• Provide first-point-of-contact customer service for maintenance and service requests via telephone, email, and direct interactions.
• Assist in job management processes, including creating, prioritising, and monitoring work orders.
• Support supervisors and managers by producing reports and handling contractor administration.

About you

• Strong customer service and communication skills with a proactive approach.
• Experience in a helpdesk or administrative role, preferably within facilities or service management.
• Ability to handle a high volume of requests efficiently and accurately.
• Strong organisational skills with attention to detail and problem-solving abilities.
• Proficiency in relevant systems and software for work order management and reporting.
• Familiarity with facilities management or service request systems is desirable.

Position description:  Helpdesk Support Officer (519501).pdf

To learn more about this opportunity, please contact Holly Lane at holly.lane@uwa.edu.au. 

How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Tuesday, 11 February 2025

This position is only open to Current UWA Staff.

About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.