• Flexible working options considered.
• Top 100 University.
• Full-time appointment on an ongoing basis.
• Base salary range: $100,524.00 – $111,534 p.a. (pro-rata) plus 17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.

The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in three critical mass services centres.

About the opportunity

• Identify gaps in process, customer service, SLA achievements and business/IT partnerships and implement solutions.
• Act as the entry point for new services/processes ensuring the handover to support process is adhered to.
• Establish working groups, conduct business engagement sessions and form value add relationships with the broader IT Team.

About you

• Relevant tertiary qualification or demonstrated equivalent competency.
• ITIL certification or substantial experience in Service Delivery process is essential.
• Demonstrated experience with field/on-site support of complex IT systems and services.
• Demonstrated experience in leading an IT Support team/function in large and complex environments.
• Demonstrated experience in establishing and /or maintenance of an end-to-end SOE lifecycle.

Position description:  Lead (IT Service Delivery Improvement) (519317).docx

To learn more about this opportunity, please contact Samuel Thomas at samuel.thomas@uwa.edu.au

How to apply

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Monday, 27 January 2025.

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Learn more about us.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hr@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.