- Be the first point of contact supporting students through their university journey.
- Deliver high‑quality, empathetic service in a people‑focused, student‑centred environment.
- Interviews are scheduled for Monday 8th June. If you are shortlisted, you will receive an email confirmation with further information.
- Full-time (1.0 FTE) appointment on a fixed term basis until 14/1/2027.
- Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.
About the area
Student Life sits within the University’s Education Portfolio and plays a central role in delivering a high‑quality, inclusive student experience. The Student Offices team provides front‑line student advisory and administrative services, supporting students from enrolment through to progression and graduation. Working closely with academic areas, central administration and student‑facing partners, the team ensures students receive timely, accurate and compassionate support across the student lifecycle.
About the opportunity
- Provide a consistently high level of customer service to students, staff and prospective students across face‑to‑face, phone and digital channels, resolving enquiries efficiently and empathetically.
- Use sound judgement and initiative to respond to detailed enquiries, escalating or referring complex matters appropriately while maintaining accuracy and confidentiality.
- Maintain accurate student records and documentation, apply university policies and procedures, and contribute to continuous improvement initiatives that enhance the student experience.
About you
- Completion of Year 12 or demonstrated equivalent competency, with relevant administrative experience in a customer‑focused environment.
- Demonstrated experience delivering high‑quality customer service, ideally within a higher education, education or service‑based setting.
- Well‑developed written and verbal communication skills, with the ability to explain information clearly and sensitively to a diverse audience.
- Strong organisational skills with proven attention to detail, accuracy and the ability to meet deadlines in a fast‑paced environment.
- Proficiency across common digital tools including word processing, spreadsheets, databases, email and online systems, with the ability to learn new systems quickly.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.
Position description: 
Student Services Assistant PD.pdf
To learn more about this opportunity, please contact Gabby O'Callaghan at gabby.ocallaghan@uwa.edu.au
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Sunday 31st May 2026.
This position is only open to applicants with relevant rights to work in Australia
Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Learn more about us.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.